Terms of service

Version 2026-10-21

These terms are between OrderHero (ABN 49 413 175 440, New South Wales, Australia) and the restaurant or café that uses OrderHero (you). By creating an owner login or using OrderHero to take orders you agree to them.

1. What OrderHero is

OrderHero gives your venue a QR-code menu, table ordering, a kitchen board, reports and, optionally, payments and rewards. Diners open your menu on their own phone with no app and no account.

2. The plan in short

Price: A$39 a month plus 0.4% of each bill paid through OrderHero. Diners never pay extra.
Optional extras: bilingual menu +A$10/month; rewards +A$12/month; menu setup service A$199 once, only if you ask for it.
Billing period: monthly, invoiced on the 1st for the month just finished. A part month is charged pro-rata.
Renewal: the plan carries on month to month until it is cancelled. There is no fixed term and no exit charge.
Notice: none needed beyond cancelling. A cancelled plan ends on the last day of the current month and that month is still invoiced.
How to cancel: owners tap Cancel plan on the Billing page of the owner portal. If you are stuck, email support@orderhero.com.au.
Price changes: we tell you in the owner portal before a price rise takes effect, and you can cancel before it does.

All prices are in Australian dollars. The prices above are the standard prices; the price list on our website is the current one. If we agree a different price or period with you in writing, for example when you sign up, that agreement applies for the time we agreed and these prices apply after it.

3. Your account

You are responsible for what happens under your logins. Keep passwords private and give staff the staff login, not the owner login.
Tell us at once if you think a login has been misused.
You must be authorised to act for the venue.

4. Your menu and content

You own your menu, photos, prices and text. You give us permission to store and show them to your diners and to run the service.
You are responsible for prices, allergen and diet information and opening hours being correct. Allergen and diet filters are only as accurate as the information you enter; they do not replace asking the kitchen.
Do not upload anything you do not have the right to use, or anything unlawful or misleading.
Images made with AI are examples only. Replace them with real photos of what you serve.

5. Payments

Orders can be paid at the counter. If you switch on online payment, payments go through your own Stripe or Square account under their terms. We do not hold your takings.
We never add a surcharge for paying by card and never charge diners a fee.
Refunds to diners are your decision and your responsibility; OrderHero only records and processes them as you instruct.

6. Our invoices

We invoice monthly. Invoices are payable by the due date shown on them. Overdue invoices may limit extras such as buying more OrderHero Credits and, if left unpaid, may lead us to pause the service after notice to you.
OrderHero Credits pay for the AI assistant. Credits are a service allowance with no cash value and are not refundable. The assistant only reads your venue's data and proposes changes that you confirm.

7. Cancelling

You may cancel at any time using Cancel plan in the owner portal. Ordering stops at the end of the month in which you cancel, and you may undo the cancellation before then. We may end or pause the service if you break these terms or misuse it, after telling you why where we can. Printed QR codes keep working only while your plan is active. After cancellation we keep your data for 30 days so you can come back, then delete or de-identify it, except records we must keep (such as invoices) for the time the law requires.

8. Availability and support

We work hard to keep OrderHero running but cannot promise it will never be interrupted. Keep a way to take orders by hand. Support is by email at support@orderhero.com.au.

9. Liability

Nothing in these terms limits any right you have under the Australian Consumer Law that cannot be limited. Subject to that, we are not liable for lost sales or profit or for indirect loss, and our total liability to you for anything arising from the service in any 12 months is limited to the fees you paid us in that period. We are not responsible for failures of services we do not control, such as phone networks, Stripe or Square.

10. Changes and law

We may update these terms; we will tell you in the owner portal before a material change applies, and you may cancel before it does. These terms are governed by the law of New South Wales, Australia, and the courts of New South Wales.

Questions: support@orderhero.com.au